We found the signup process rather convoluted, with recalculations of the price based on the commitment period. We decided to sign up to the Premium service on a monthly subscription in order to test out the service. And, those services can be purchased for less. There are plenty of no logs VPNs on the market that provide absolute transparency over how they implement their encryption. This may make you avoid the service depending on your personal threat model (especially considering this is a US-based service that could be served a warrant and gag order).Īll in all, we would have to say that if you are looking for watertight privacy it is probably a good idea to shop elsewhere. When it comes to privacy, AceVPN states that it does not monitor service usage or "spy on their users." However, they do not make it clear whether they maintain connection logs and they do state that they "reserve the right to notify law enforcement agencies," if they suspect their service is being used illegally. However, we would prefer to know how the authorization and handshake are handled (on both the data and control channels) to be absolutely sure. This would appear to reveal that encryption is implemented securely. It also claims to use DHE for Perfect Forward Secrecy. We were eventually able to find out that AceVPN supports both 128 and 256-bit encryption. This is frustrating because it is an incredibly important factor that the VPN could publish transparently. Security and PrivacyĪlthough the AceVPN website is rather dense on text, we weren't actually able to get much information about how its OpenVPN encryption is implemented. We were unable to find a phone number for telephone support. The use of a forum community for support is another reason to see AceVPN as a service for the enthusiast and not one for the novice. However, we sent a test query to the email address provided, and were very impressed to receive a response in less than two minutes.Įven so, it's worth pointing out that although our experience was good, there is hardly a wealth of support options here. We were initially concerned at the lack of support options. Customer ServiceĪceVPN encourage their customers to use their support forum for technical queries, in the interests of building up a detailed knowledge base "for the benefit of the community." For those wondering, this VPN does not accept Bitcoin payments. However, it is impossible to pay using a credit or debit card, which is unusual. This gives users the option to sign up anonymously if they want to. Where payment is concerned, users can elect to pay either via PayPal or by sending money in the post. And it is ludicrously expensive on the Ultimate plan, which makes purchasing this VPN impossible in our opinion.
However, overall we must say that this VPN is far too lacking on the Premium plan to make it worth investing in. All joking aside, the VPN does provide a 7-day money-back guarantee, so you could test it yourself to see whether you enjoy the service. Especially when you consider that this service is lacking live chat support – and has fewer server locations than just about every other premium VPN on the market.Īt $165 for a single year, we consider this one of the most expensive VPNs on the market, in fact, for that kind of cost, we would expect the VPN to do our shopping for us, or to walk the dog. That is insanely expensive when compared to its competitors. This is frustrating because the 'Ultimate' plan costs a whopping $11.67 per month – and that only if you commit for three years! A single month subscription to the Premium plan costs $5.95, while a single month to the Ultimate plan costs a somewhat unbelievable $15.
And, AceVPN only lets you use the service on two devices. However, closer inspection at 'Ultimate' left us feeling cold, because in reality it is what you get with a normal plan with any of its competitors. It also provides access to servers in 27 countries, which is better. The Ultimate plan permits P2P connections for torrenting, which the cheaper Premium plan does not.
#ACE IVPN TV#
The "free" Unblock TV service (smart DNS) comes with every subscription (but is hardly a saving grace). This explains the lower subscription cost of just $3.89 per month (which is actually hugely expensive all things considered). It can only be installed and used on a single device. AceVPN offers two subscription plans: "Premium" and "Ultimate." Premium allows connections to servers in just three locations the UK, the USA, and France.
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